Frequently Asked Questions
Everything you need to know about shopping, shipping and checking out with Kanetic.
Orders & Shipping
Once placed, orders are prepared and handed to our shipping carrier, and you'll receive tracking information by email as soon as it's available.
Yes — we offer free shipping on U.S. orders over $75. Orders under that amount have shipping calculated at checkout based on destination and weight.
Yes. Once your order ships, you'll receive an email with tracking information so you can follow its progress to your door.
Shipping availability depends on destination. Available shipping regions and rates are shown automatically at checkout once you enter your address.
Products & Usage
Each product page includes available ingredient, facts and usage information directly from our catalog. If something isn't listed, reach out and we'll do our best to help.
Start with the category pages — Shop by Category on our homepage groups products by the goals they support. You're always welcome to message our team with specific questions before ordering.
Many customers use more than one Kanetic product as part of their routine. Review each product's label and directions, and reach out to our team if you have questions about combining specific items.
Payments & Checkout
Checkout is powered by Shopify and supports major credit cards along with PayPal and other popular digital wallets, shown automatically at checkout.
Yes. All transactions run through Shopify's secure, PCI-compliant checkout — the same infrastructure trusted by major retailers worldwide.
Returns & Support
Contact our support team through the Contact page with your order details and we'll walk you through the options available for your order.
Reach out as soon as possible through our Contact page with your order number. We'll do our best to accommodate changes before an order ships.
Visit our Contact page and send us a message — our team reviews and responds to every inquiry.